VirtualVocations
via Talent.com
Digital Program Manager
Compensation
$70K - 120K a year
Responsibilities
Design, implement, and manage customer success strategies through digital channels to improve adoption, retention, and expansion.
Requirements
Requires 3+ years in Customer Success Operations or related fields, with proven experience in managing multi-channel journeys, data-driven strategies, and proficiency in Customer Success or CRM platforms.
Full Description
A company is looking for a Digital Program Manager (LATAM) to design, implement, and manage their Customer Success strategy. Key Responsibilities Develop and implement a comprehensive digital customer journey and segmentation strategy Manage multi-channel digital campaigns to drive adoption, retention, and expansion Establish KPIs and optimize digital touchpoints through data-driven strategies and A / B testing Required Qualifications 3+ years of experience in Customer Success Operations or related fields Proven expertise in managing complex automated multi-channel journeys Strong analytical skills to translate data into actionable strategies Deep proficiency with Customer Success platforms or high-level proficiency in Marketing Automation / CRM platforms Experience with digital adoption platforms is preferred
This job posting was last updated on 1/9/2026
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