VirtualVocations
via Talent.com
Customer Support Team Leader
Compensation
$Not specified
Responsibilities
Lead and manage a customer support team to improve performance metrics and customer experience.
Requirements
Requires over a year of team management experience and three years in customer support, with skills in data analysis and support tools.
Full Description
A company is looking for a Customer Support Team Leader. Key Responsibilities Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion Manage team operations, including attendance, scheduling, and performance monitoring Collaborate with cross-functional teams to improve processes and enhance customer experience Required Qualifications 1+ year of experience managing a team in a Support organization 3+ years of overall experience in Customer Support Analytical mindset with experience in data reporting and insights generation Experience with Support tools like HubSpot or similar is a plus Telecom or tech support experience is a plus
This job posting was last updated on 12/17/2025
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