VirtualVocations

Compensation

Full Description

A company is looking for a Customer Success Team Lead to empower a team of Account Managers in a fast-growing SaaS environment. Key Responsibilities Provide coaching and support to a team of SaaS Account Managers Manage a small book of business while ensuring proactive client engagement and health checks Monitor customer health scores and lead process improvements for customer success operations Required Qualifications 3+ years in customer success or account management, with at least 1 year in a leadership role in a SaaS environment Experience managing escalated customer situations effectively Understanding of the SaaS customer journey from onboarding to renewal Familiarity with customer success platforms and CRM tools Experience managing a remote or distributed team