VirtualVocations
via Talent.com
Customer Strategy Operations Director
Compensation
$120K - 200K a year
Responsibilities
Lead and refine operational rhythms, develop customer health models, and drive cross-functional programs for customer success.
Requirements
7-10+ years in enterprise customer success, strategy & operations, or product/GTM operations; experience with C-level stakeholders and complex programs.
Full Description
A company is looking for a Customer Strategy & Operations Director. Key Responsibilities Own and refine the operating rhythms that keep the Customer Organization running Co-own and evolve the customer health model and lead programs for risk management and value realization Drive alignment across various operational teams and lead complex cross-functional programs Required Qualifications 7-10+ years in Enterprise Customer Success, Strategy & Operations, or Product / GTM Operations Experience supporting or working directly with C-level executives strongly preferred Demonstrated experience leading complex cross-functional programs Customer-centric mindset with a track record of driving portfolio-level outcomes Strong analytical abilities with the capability to interpret data and develop insights
This job posting was last updated on 12/19/2025
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