VirtualVocations
via Talent.com
Customer Service Operations Director
Compensation
$Not specified
Responsibilities
Define and build customer support processes, oversee daily operations, manage escalations, and provide team feedback.
Requirements
8+ years in customer service/operations, 5+ years leading teams, and organizational process skills.
Full Description
A company is looking for a Director of Customer Service Operations. Key Responsibilities Define and build out customer support operations processes Oversee day-to-day workforce management and ensure high-quality customer service Manage escalated complaints and provide performance feedback to the team Required Qualifications BA / BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a customer service team Ability to complete required compliance training Process-driven organizational skills with adaptability to new technology
This job posting was last updated on 12/12/2025
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