VirtualVocations

Compensation

Full Description

A company is looking for a Customer Service Analyst (Tier 1) to provide high-quality support to its user community. Key Responsibilities : Provide administrative and technical support for the CMS Technical Help Desk Resolve incoming support requests and inquiries from customers through various communication mediums Track incoming support requests using a CMS approved tool and notify customers of system status Required Qualifications : Ability to obtain a U.S. Federal Position of Trust clearance designation Must reside in the U.S. and have lived there for 3 of the last 5 years Bachelor's Degree or 2 years of equivalent experience in a related field One or more years of proven experience in an IT service desk and customer service environment Previous experience working on a Federal Service Desk project is preferred