VirtualVocations
via Talent.com
Customer Experience Operations Leader
Compensation
$0K - 0K a year
Responsibilities
Lead strategies to improve customer retention, develop data-driven frameworks for customer health, and align post-sales motions across teams.
Requirements
15+ years in Customer Success or Sales Operations, 5+ years in senior leadership, experience with enterprise CX tech stack, and a relevant undergraduate degree.
Full Description
A company is looking for a Head of Customer Experience Operations. Key Responsibilities Lead the design and operationalization of strategies to improve customer retention and increase lifetime value Partner with various teams to align post-sales motions and ensure seamless customer handoffs Develop data-driven frameworks to assess customer health and prioritize proactive engagement Required Qualifications 15+ years of experience in Customer Success Operations, Sales Operations, or Go To Market Operations Minimum of 5+ years in a senior leadership role with enterprise-level scope Demonstrated success in driving retention, renewals, and expansion in a SaaS or subscription-based business model Hands-on experience with enterprise CX tech stack and data visualization tools Undergraduate degree required at a minimum
This job posting was last updated on 12/22/2025
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