VirtualVocations
via Talent.com
Customer Care Team Lead
Compensation
$70K - 90K a year
Responsibilities
Lead and develop a customer care team, analyze data for improvements, and ensure compliance with standards.
Requirements
Requires 3+ years customer service experience, supervisory skills, and familiarity with MS Office; healthcare knowledge is a plus.
Full Description
A company is looking for a Team Lead, Customer Care. Key Responsibilities Lead and direct the team to meet goals, regulatory compliance, and department standards Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance Analyze data to identify trends and develop action plans for continuous improvement Required Qualifications High School diploma or GED required; Associate's degree preferred Three years of customer service experience, with at least one year in a call center environment Previous supervisory or leadership experience in a call center is strongly preferred Intermediate proficiency in MS Word, Excel, and PowerPoint Familiarity with the healthcare field and knowledge of Medicaid or Medicare is preferred
This job posting was last updated on 1/9/2026
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