VirtualVocations
via Talent.com
Contact Center Solutions Architect
Compensation
$70K - 120K a year
Responsibilities
Deliver complex automation solutions, manage customer relationships, and drive revenue growth.
Requirements
Senior engineering professional with extensive experience in automation, sales, and project management, but lacking specific contact center and software development skills.
Full Description
A company is looking for a Principal Architect to design and implement their Contact Center software platform. Key Responsibilities Serve as the subject matter expert for Contact Center technologies and influence opportunity strategies Design, configure, and deploy high-complexity projects while managing risks and ensuring solution quality Lead a team of developers to enhance software and deliver high-quality solutions on time Required Qualifications Bachelor's degree in computer science, IT, or engineering preferred 5+ years of experience in Zoom Contact Center and UC environments 3+ years of software development experience, including coding and testing real-time systems Experience with ASP.NET and related technologies Knowledge of SIP Protocol, RESTful APIs, and cloud telephony integrations
This job posting was last updated on 12/15/2025
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