VirtualVocations
via Talent.com
Case Management Team Lead
Compensation
$0K - 0K a year
Responsibilities
Manage and train a team of Case Managers, monitor performance, prepare training materials, and handle client escalations.
Requirements
Experience in managing teams, training, motivating staff, working in high-volume environments, and intermediate Microsoft Office skills.
Full Description
A company is looking for a Case Management Team Lead to manage a team of Case Managers in complex litigation support. Key Responsibilities Directly manage and train Case Managers, providing feedback and coaching Monitor team performance through calls, emails, and texts to ensure quality service Prepare training materials and assist with performance metrics and client escalations Required Qualifications Experience in managing and motivating teams Ability to work in a fast-paced, high-volume environment Intermediate Microsoft Office skills Experience in training and developing team members Ability to handle client escalations professionally
This job posting was last updated on 12/26/2025
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