VirtualVocations

Compensation

Full Description

A company is looking for a Call Center Team Lead. Key Responsibilities Manage a team of 15-20 associates and oversee daily operations of the Call Center Collaborate with clients to create reports and ensure production targets are met Establish and maintain a quality program and transparent communication with client leadership Required Qualifications 5-7+ years of healthcare operations experience, including 2+ years in a supervisory role Experience in administration and preferably in healthcare-related fields Familiarity with outsourcing operations or service industry preferred High proficiency in MS Excel and PowerPoint Ability to analyze Call Center data and report findings effectively