VirtualVocations

Compensation

Full Description

A company is looking for a Bilingual Quality Assurance Specialist in the Contact Center. Key Responsibilities Monitor and evaluate call, text, and email interactions to provide actionable feedback for performance improvement Deliver written reviews and reports related to quality assurance needs across various departments Participate in quality calibration and ongoing training, and assist with additional duties as assigned Required Qualifications Bilingual in Spanish and English is required Ability to provide professionally written actionable feedback Strong analytical skills and good judgment Ability to adapt quickly to changing priorities in a fast-paced environment Self-motivated with the ability to work independently under general direction