Virtual Service Operations

Compensation

Full Description

Description Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity Virtual Service Operations is searching for a Deskside Support Technician to join our team and help us support one of our great clients, including on-site support in Tempe, AZ. As the IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers. You will also provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met. This role will focus on being on-site twice a week to help support users, and the occasional support of remote users. A successful IT Support Technician provides excellent technical support with a cheerful and professional attitude. In this role you will be a part of our growing relationship with one of our newest clients and have responsibilities in Desktop Support such as: • Hardware & Software Support: Install, troubleshoot, and maintain laptops, monitors, printers, and other IT equipment • IMAC Services: Handle PC installations, moves, adds, and changes with precision • System Management: Perform image loads, asset recovery, and equipment tagging • User Support: Provide friendly, professional assistance through our Client Center (Tech Bar) • Documentation: Maintain accurate IT service management records and ticketing updates • Relationship Building: Contribute to our expanding partnership with a key client Qualifications • Previous desktop support experience preferred • Knowledge of PC imaging processes • Experience with change management and incident management protocols • Familiarity with IT ticketing systems Preferred Qualifications • CompTIA A+ certification • Inventory control expertise • RingCentral CX/EX experience Requirements • Must be within driving distance of Tempe, Arizona, and willing to work onsite • Must be willing to join our team on a temporary basis • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status • Must be able to lift up to 40 lbs • Must be able to stand or walk for extended periods of time • Must be able to walk up and down stairs or ramps • Must be able to kneel and work under desks or in confined spaces What is Important to Us: • You are an excellent communicator in writing and speaking. • You have the ability to work independently but also value teamwork. • Your problem-solving skills are excellent. • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. • You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers