Virtual Assist

Compensation

Full Description

We are seeking a dynamic and resourceful Customer Success Representative (CSR) with strong sales experience, excellent English communication skills, and video editing capabilities. This role supports the full podcast-to-sales process - from guest outreach to episode production - helping convert conversations into meaningful business opportunities. You'll manage guest relationships, edit and distribute content, and keep the system running smoothly from start to finish. Requirements Guest Outreach & Relationship Flow • Research and source potential podcast guests aligned with our target audience. • Send outreach campaigns, manage responses, and schedule interviews. • Coordinate guest communications: prep materials, reminders, and post-show thank-you's. • Support warm handoffs to the sales team when guests become qualified leads. Content Production & Editing • Edit podcast audio and video recordings into polished, engaging episodes. • Create branded promotional snippets, reels, and graphics for social media. • Manage uploads and publishing across platforms (YouTube, Spotify, Apple Podcasts, etc.). • Deliver final episode packages to guests and the internal marketing team. Podcast-to-Sales System Execution • Track and update guest journeys in the CRM (HubSpot preferred). • Run follow-up sequences and ensure timely post-recording communication. • Maintain accurate records of guest conversions into prospects or clients. • Help refine and document SOPs for the Podcast Method. General VA & "Anything" Support • Provide administrative and operational support to leadership, sales, and marketing teams. • Jump in wherever needed to ensure smooth workflow and timely deliverables. • Troubleshoot tech or process issues quickly and proactively. Qualifications & Skills: • 2+ years of CSR, sales, or virtual assistant experience (podcasting or marketing exposure preferred). • Proficient in video & audio editing tools (CapCut, Descript, Premiere Pro, or similar). • Excellent English communication (written and spoken) and professional correspondence skills. • Familiarity with podcast production, publishing, and content promotion workflows. • CRM experience (HubSpot preferred) and project management tools (Asana, Airtable, or Trello). • Highly adaptable and resourceful - able to "figure it out" and deliver across multiple functions. • Strong attention to detail, organization, and follow-through. Benefits • Work from home. • Opportunity to contribute to a growing business by enhancing efficiency and client experience. • Supportive and collaborative work environment.