Viral Coach LLC

Compensation

Full Description

Associate Account Manager, Social Media Client Partnerships Location: Remote (must be able to work in MST hours) Job Type: Full-Time (1099) Industry: Digital Marketing | Sales Enablement ABOUT US Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies. Our team includes social media experts with tenure on marketing teams including Amazon, Paypal, Nerdwallet, and others. We are quickly growing to serve small business owners between $1-50M top-line revenue and need to expand existing teams to support aggressive client acquisition. High standards, fast pace, zero drama. We win by making clients win. ABOUT THE ROLE We’re hiring an Associate Account Manager to keep client programs on track across scripting, production, posting QA, and day-to-day communications. You’ll drive momentum, protect quality, and support Senior Program/Account Managers to improve client engagement and retention. The ideal candidate is a detail-oriented, proactive communicator with a strong grasp of social media trends, administrative support, production processes, capable of balancing client relations, content quality control, and cross-team coordination to keep programs running smoothly. WHAT YOU WILL DO Program Operations: • Maintain timely client communication channels for prompt responses and triaging messages to appropriate teams, i.e. production, admin, etc. • Track and monitor client partnership health status, co-implementing remediation plans when necessary. - done once a week in AT • Maintain account management dashboards, client boards and deliverables, ensuring recency and accuracy • Content & Scripting Support • Assist in researching, writing and auditing engaging video scripts optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts. • Conduct regular market research, identifying social media trends, and gaps • Work closely with creative leads to ensure messaging aligns with the brand voice and goals. • Review post performance, video quality and audit social media profiles for quality control. • Assist with special projects and ad-hoc tasks as needed Production Management: • Review raw footage (framing, lighting, audio) and provide timely notes. • Collaborate with editors to ensure polished, high-quality output. • Regular audits of posted content; notify editor of fixes, escalate major issues to program leads. • Understand and provide production equipment support (lighting, audio, camera placement), troubleshooting when needed. Client & Stakeholder Collaboration: • Attend client onboarding calls and strategic check-ins as needed. • Provide meeting recaps, next steps and actionable items weekly. • Collaborate with production, billing, and ads WHAT YOU BRING TO US • You’ve managed social media in agency or corporate settings and know what it takes to make content shine on TikTok, Reels, and Shorts. • You’re a proactive communicator who keeps clients and teams aligned, informed, and confident. • You bring client coaching & mentorship experience, helping clients hit their content and social media goals. • You’re organized and quality-driven, juggling multiple calendars, scripts, and deliverables without missing a beat. • You’re hungry to learn and grow fast, building lasting client partnerships, aiming to ramp up into an Account Manager role after proven success. Time Commitment & Workload: • Manage 20+ client accounts concurrently. • New accounts require 12+ weeks of focused attention, with lighter ongoing maintenance afterward. • Be available Monday–Friday, 9–5 (your timezone) for Slack and ad-hoc client support. • Attend daily team meetings, weekly one-on-ones, and company all-hands meetings. COMPENSATION This is a 1099 position with compensation based on the number of live accounts you are supporting. A full workload will be 20-40 clients with on track earnings of $48-96K annually. APPLICATION INSTRUCTIONS To be seriously considered for an interview, please submit an introduction interview after applying. • Make a quick 2–5 min introduction video (Loom.com is free and easy) where you share: • A little about yourself • Why this role excites you • Relevant experience (running social media projects, coaching teams/clients, checking content quality) • When you’re available to interview + earliest start date • Attach video link in application OR email it to us directly • Email your video link (make sure it’s viewable) + your resume to careers@viralcoach.com • Subject line: Application Video – Associate Account Manager – [Your Name] Company DescriptionViral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies.