Village Medical

Compensation

Full Description

Description: • Ensure patients referred from CityMD or Summit Health locations are scheduled for appropriate follow-up care. • Lead a team of Supervisors and agents, manage performance, scheduling, coaching, and development. • Drive conversion rate of referrals and handle escalated patient and site concerns. • Create action plans, deliver presentations, utilize informatics and metrics to manage labor and KPIs. • Monitor employee engagement, coordinate with vendor partners, attend clinical meetings, and enforce policies. • Assist in reporting on department metrics and monitor phone volume and assist with calls when necessary. Requirements: • A bachelor’s degree is preferred but not required. • Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience. • Strong and Clear communication skills. • Working knowledge of EHRs – Electronic Health Records system is a plus. • Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must. • Ability to analyze, review trends, and create action plans to mitigate areas of opportunity. • Must exhibit passion for outstanding results and compassion for those we work with and serve. • Happy and positive thinking, able to project this attitude around others. • Be willing to travel to clinical/Corporate locations, if needed. • Comfortable with constructive feedback and counseling management Benefits: • health insurance, dental insurance, life insurance, and access to a 401k plan • Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan