Viken Detection

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Viken Detection is a leading provider of advanced detection and inspection solutions, serving clients worldwide with innovative technology and exceptional service. With a commitment to quality and customer satisfaction, we specialize in delivering cutting-edge products that enhance security and operational efficiency across various industries. Role Overview: As a Field Service Technician at Viken Detection, you will play a vital role in supporting our global customer base by providing expert training to service partners and performing on-site diagnosis, repair, and maintenance of our detection equipment. Your technical expertise and customer-focused approach will ensure optimal performance and reliability of our products. What You'll Do: - You will conduct worldwide training sessions for service partners to ensure proper use and maintenance of Viken Detection equipment. - You will diagnose and troubleshoot technical issues on-site to minimize downtime and maintain customer satisfaction. - You will perform repairs and preventive maintenance on detection systems to ensure operational efficiency. - You will collaborate with the engineering and support teams to communicate field feedback and improve product design. - You will document service activities and maintain accurate records of repairs and training sessions. - You will travel internationally to customer sites, adapting to diverse environments and cultures. - You will provide technical support and guidance to customers and partners remotely when necessary. What You Bring: - You have at least 3 years of experience in field service or technical support roles, preferably in detection or electronic equipment. - You possess strong diagnostic and repair skills with a solid understanding of electronic systems. - You have excellent communication and training abilities to effectively transfer knowledge to service partners. - You are comfortable with international travel and working independently in diverse settings. - You hold a relevant technical certification or degree in electronics, engineering, or a related field. Bonus Points If You Have: - Experience with X-ray or security scanning equipment. - Multilingual skills, especially in English and additional languages. - Familiarity with software tools used for remote diagnostics and reporting. - Previous experience working in a global customer support environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a dynamic and supportive work environment with a global team. - We offer travel opportunities to exciting international locations. - We offer the chance to work with cutting-edge technology in a fast-growing industry. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@vikendetection.com. We look forward to hearing from you!