Viken Detection

Compensation

Full Description

Job Title: Field Service Technician Company Overview: Viken Detection is a leading provider of advanced detection and security solutions, serving clients worldwide with innovative technology and exceptional service. With a commitment to safety and reliability, we specialize in delivering cutting-edge products that protect people and assets across various industries. Role Overview: As a Field Service Technician at Viken Detection, you will play a vital role in supporting our global customer base by providing expert training to service partners and performing on-site diagnostics, repairs, and maintenance. Your technical expertise and customer-focused approach will ensure the optimal performance of our detection systems worldwide. What You'll Do: - You will conduct comprehensive training sessions for service partners globally to enhance their technical skills and product knowledge. - You will diagnose and troubleshoot complex technical issues on-site to minimize downtime and ensure system reliability. - You will perform repairs and preventive maintenance on detection equipment to maintain peak operational efficiency. - You will collaborate with the engineering and customer support teams to resolve technical challenges and improve service processes. - You will document service activities and provide detailed reports to support continuous improvement. - You will travel internationally to customer sites, demonstrating flexibility and adaptability in diverse environments. - You will ensure compliance with safety standards and company policies during all service activities. What You Bring: - You have at least 3 years of experience in field service or technical support roles, preferably in the detection or security industry. - You possess strong diagnostic and repair skills with a solid understanding of electronic and mechanical systems. - You have excellent communication and interpersonal skills to effectively train and support service partners. - You are proficient in using diagnostic tools and software relevant to field service operations. - You hold a valid driver’s license and are willing to travel internationally up to 50% of the time. Bonus Points If You Have: - Experience with X-ray or radiation detection equipment. - Technical certifications related to electronics or field service. - Multilingual abilities to support diverse global customers. - Previous experience working in a global service environment. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth within a global company. - We offer a dynamic and supportive work environment that values innovation and teamwork. - We offer flexible work arrangements and travel opportunities to broaden your experience. - We offer the chance to work with cutting-edge technology in a mission-driven company. Ready to Apply? Please submit your resume and cover letter through our careers page at www.vikendetection.com/careers. We look forward to welcoming you to our team!