Vibrant Emotional Health

Compensation

Full Description

Department: Technology Reports to: Chief Technology Officer Salary Range: $180,000 - $200,000 Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Associate Vice President (AVP) of Strategy & Operations – Technology is a critical leadership role reporting to the Chief Technology Officer. This position provides strategic and operational leadership across Vibrant’s technology organization, supporting alignment, execution, and delivery across Engineering, Data, Enterprise IT, and Product. The AVP owns integrated technology strategy and roadmap development, leads cross-functional program execution, and establishes unified intake and governance frameworks. This role is central to Vibrant’s transition from functional silos to pod-based, cross-functional delivery and plays a critical role in ensuring technology execution supports mission-critical programs, including the 988 Suicide & Crisis Lifeline and H2H programs. Duties/Responsibilities: Technology Strategy & Integrated Roadmap Develop, maintain, and communicate an integrated Technology–Product roadmap with 1-, 3-, and 5-year horizons aligned to organizational strategy and mission-critical programs (e.g., 988, H2H). Translate enterprise program needs into technology priorities across Engineering, Data, Enterprise IT, and Business Systems. Lead strategic planning sessions and develop business cases and investment prioritization recommendations. Monitor industry trends and emerging technologies relevant to crisis services, behavioral health, and federal compliance. Prepare executive-level technology strategy updates for ELT and Board stakeholders. Cross-Functional Program & Portfolio Management Lead enterprise-wide technology programs spanning multiple organizations, including rebid-critical 988 initiatives. Coordinate technical architecture documentation, infrastructure assessments, compliance activities, and external consultants. Develop and manage program plans, timelines, budgets, risk registers, and success metrics. Track delivery outcomes and escalate risks or dependencies as needed to CTO and senior leadership. Support infrastructure modernization efforts (data governance, monitoring, security enhancements). Unified Intake, Governance & Operating Model Design and implement a unified intake process for all technology work requests. Establish prioritization, capacity planning, and portfolio management frameworks across technology teams. Implement governance processes aligned with ITIL, Agile, and federal compliance requirements. Define decision-making structures, escalation paths, and accountability frameworks to support pod-based delivery. Develop dashboards, KPIs, and governance maturity assessments. Cross-Organizational Coordination & Pod Enablement Facilitate coordination across Engineering, Data, Enterprise IT, and Business Systems leadership. Identify and resolve cross-functional dependencies, conflicts, and resource constraints. Support pod operating models by enabling intake routing, dependency tracking, and continuous improvement. Maintain visibility into program-to-organization mapping and resource allocation. Executive Communication & Stakeholder Engagement Prepare executive-level materials, presentations, and strategic communications for the CTO. Synthesize complex technical information into clear, actionable insights for senior leadership. Represent the Technology organization in cross-departmental forums and working groups. Support technology-wide communications related to organizational transformation and operating model changes. Required Skills/Abilities: Technology Strategy & Enterprise Leadership Demonstrated ability to develop and execute enterprise technology strategies that align with organizational mission, regulatory requirements, and long-term operating models. Proven success translating complex program and organizational priorities into executable technology roadmaps. Cross-Organizational Leadership & Stakeholder Engagement Extensive experience partnering with senior leaders, executive teams, and external stakeholders to drive alignment, resolve dependencies, and influence outcomes across complex, matrixed environments. Skilled in building trust, facilitating consensus, and leading through influence. Program Governance, Financial Stewardship & Compliance Proven track record managing large-scale, multi-year technology programs and portfolios with significant budgets. Strong understanding of governance, risk management, compliance frameworks, and vendor/contract oversight in regulated or mission-driven environments. Regulatory, Contractual & Risk Awareness Ability to operate effectively within federal, state, and regulatory contexts, anticipating compliance needs and delivery risks. Experience supporting federally funded programs, audits, or contract-driven initiatives strongly preferred. Data-Informed Decision Making Advanced analytical and operational acumen, using KPIs, dashboards, and performance metrics to assess delivery health, prioritize investments, manage risk, and guide strategic decision-making. Organizational & Operational Leadership History of leading complex initiatives and enabling high-performing teams without direct authority. Experienced in designing operating models, improving processes, and fostering accountability, collaboration, and continuous improvement across organizations. Executive Communication & Representation Exceptional written and verbal communication skills, with the ability to distill complex technical and operational information into clear, persuasive narratives for executive leadership, boards, and external partners. Comfortable representing the technology organization in high-stakes, high-visibility forums. Required Qualifications: Bachelor’s degree required; advanced degree (MBA, MPA, or related) preferred. 10+ years of experience in strategy, operations, or program leadership roles. 5+ years of experience in technology strategy, roadmap development, or enterprise program management. Demonstrated experience leading complex, multi-workstream initiatives across multiple technology disciplines. Experience implementing organizational or operating model transformations (e.g., Agile, pod/squad models). Experience in mission-driven, nonprofit, healthcare, government, or highly regulated environments strongly preferred. Familiarity with enterprise technology platforms, cloud infrastructure, data platforms, and governance frameworks. Experience with federal contracts, grants, or compliance environments (HIPAA, FISMA, FedRAMP) highly desirable. Physical Requirements: Must be able to remain in a stationary position 50% of the time. Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks. We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.