VIATEQ Corporation

Compensation

Full Description

VIATEQ is looking for a detail-oriented and impact-driven AI Data Analyst to support the design, implementation, and optimization of AI-powered solutions for our clients using platforms like Cresta and Kore.ai. In this role, you'll work at the intersection of data, technology, and business, helping enterprise clients unlock actionable insights and continuously improve AI systems. This is a great opportunity for analysts interested in conversational AI, agent assistance, and intelligent automation, who enjoy turning data into actionable decisions.   RESPONSIBILITIES: * Analyze structured and unstructured data from Cresta and Kore.ai solutions to uncover trends, user behaviors, and optimization opportunities. * Design and deliver data dashboards, performance reports, and recommendations to internal teams and client stakeholders. * Support the creation and refinement of AI models, intent libraries, dialog flows, and automation rules based on data insights. * Monitor and evaluate KPIs such as bot containment, response quality, agent assist adoption, deflection rates, and CSAT. * Collaborate with AI architects, product designers, and client teams to ensure solutions are both impactful and measurable. * Identify opportunities to improve system performance, automate tasks, or personalize interactions using data. * Maintain data integrity and consistency across reporting tools, platforms, and integrations.   EXPERIENCE: WE ARE ACCEPTING APPLICATIONS FOR ALL EXPERIENCE LEVELS. WHETHER YOU'RE JUST STARTING OUT OR BRING YEARS OF DATA ANALYTICS EXPERTISE, WE HAVE PROJECTS THAT SPAN A WIDE RANGE OF COMPLEXITY AND IMPACT. BASED ON YOUR EXPERIENCE LEVEL, YOU'LL BE MATCHED TO RESPONSIBILITIES THAT ALIGN WITH YOUR CURRENT SKILL LEVEL, WHILE ALSO GIVING YOU ROOM TO GROW.    WHAT WE’RE LOOKING FOR: * Experience working with AI platforms (ideally Cresta and Kore.ai) * Strong skills in data analysis, reporting, and visualization using tools such as SQL, Excel, Looker, Power BI, or Tableau * Understanding of conversational AI, chatbot analytics, or agent assist performance metrics * Ability to translate data into actionable insights for business and technical teams * Excellent communication and client-facing presentation skills * Familiarity with NLP, intent analysis, or conversation logs * Experience working with APIs or exporting data from no-code/low-code platforms * Any Kore.ai certifications (a plus, not required)   COMPENSATION RANGE: $60,000-100,000. This represents the compensation range for this position based on experience, location, and other factors. Your recruiter can provide further details.   About VIATEQ: VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.    VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.    Equal Opportunity Statement: VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. s of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.