Viaduct
via Remote Rocketship
Director – Customer Success, Fleets
Compensation
$85K - 102K a year
Responsibilities
Lead and manage customer engagement and analytics projects, develop client relationships, and communicate insights effectively.
Requirements
Over 10 years in customer-facing roles, experience managing large analytics projects, proficiency in data analytics tools and programming languages, and strong communication skills.
Full Description
Job Description: • Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines. • Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value. • Develop strategy and lead execution of customer engagement extensions and renewals. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software. • Work with customers to gather software requests and prioritize backlog with product teams. Requirements: • 10+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..). • Proven track record of managing and delivering large-scale analytics projects with diverse teams • The ability to build and maintain strong customer relationships. • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and the ability to think strategically Benefits: • Compensation: 85% fixed salary + 15% bonus based on performance • Travel: 0-50% • Role Type: Individual Contributor • Employment Type: Full Time • Work site: Up to 100% work from home
This job posting was last updated on 12/19/2025
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