via Remote Rocketship
$40K - 70K a year
Leading customer support teams, designing processes, and analyzing KPIs to improve service quality.
Extensive experience in customer support management, process design, and data analysis, but lacking specific experience in analytics projects, consulting, and technical skills like SQL, Python, R, or Tableau.
Job Description: • Lead and oversee analytics projects from inception to completion, ensuring timely delivery and high-quality outputs. • Develop and maintain strong relationships with key stakeholders and customers, understanding their needs and translating them into actionable analytics solutions. • Collaborate and provide expert guidance to the analytics team, fostering a culture of continuous learning and improvement. • Ensure the alignment of analytics projects with business value. • Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines • Present findings and recommendations to senior management and customers, effectively communicating complex data insights. • Stay updated with the latest trends and technologies in data analytics and apply them to improve our software • Work with customers to gather software requests and prioritize backlog with product teams • Do hands-on analytics work when needed to achieve project success (“analyst” to “partner” skillset and attitude) Requirements: • 3+ years of intensive experience in a customer-facing consulting role at a leading consulting firm • Demonstrated experience as an Engagement Manager, Project Leader, or equivalent required • 5+ years of experience in data analytics and/or artificial intelligence, across professional and academic settings • Proven track record of managing and delivering large-scale analytics projects with diverse teams • Demonstrated ability to build and maintain strong stakeholder and customer relationships • Ability to manage multiple workstreams, projects, and stakeholders simultaneously • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and the ability to think strategically. Benefits: • Competitive base salary • Short-term incentive (annual bonus) • Long-term incentive (long-term upside) • Up to 100% work from home • Internal Efficiencies team
This job posting was last updated on 12/25/2025