VetsEZ

Compensation

Full Description

Description: • Serve as a DAWA functional SME, providing real-time guidance to site staff during scheduling and data collection sessions • Enter DAWA site locations, add units, and configure schedulable units during live sessions • Add and manage user access to the DAWA tool, including onboarding new site SMEs and removing past participants • Organize and track site SMEs for DAWA orientation sessions and ensure access readiness for upcoming sites • Support the coverage schedule for the DAWA technical team during data collection events • Attend DAWA internal meetings, training calls, and site coordination sessions • Assist with oversight of DAWA Teams site materials, including updating documents and monitoring the Q&A channel • Review and document information from DAWA session recordings for Scheduling Q&A reference materials • Ensure completion of DAWA checklist items to support site readiness • Use and maintain the DAWA “cheat sheet,” contributing new content and process updates based on lessons learned • Collaborate with program managers, technical leads, and government stakeholders to ensure DAWA activities align with cutover milestones and program objectives • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project Requirements: • Bachelor’s degree in Information Technology, Business, Healthcare, or a related field • 8+ years of experience supporting large-scale federal healthcare IT or program management initiatives • Demonstrated ability to provide end-user support and guidance in real-time session environments • Strong organizational skills with experience coordinating multi-site or multi-team activities • Proficiency with Microsoft Teams, Excel, SharePoint, and other collaboration tools • Excellent written and verbal communication skills, with the ability to support both technical and non-technical users • U.S. citizenship and ability to obtain and maintain a Public Trust clearance • Prior experience supporting VA programs or federal healthcare initiatives (preferred) • Familiarity with DAWA or other migration/cutover validation tools (preferred) • Experience developing user training content, quick reference guides, or support documentation (preferred) • Certifications such as PMP, PMI-PBA, or SAFe Scrum Master (preferred) Benefits: • Medical, Dental, and Vision insurance • 401(k) with Employer Match • PTO and Federal Holidays • Corporate-provided Laptop • Training and Professional Development Opportunities