Veteran Jobs - 2023 Mar 01 - Veterans Resources

Compensation

Full Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Must have: 1-2 years of job-related, Full Cycle, Short-Term Disability claims experience Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Iowa, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC In this remote position, you will make timely, accurate, and customer-focused Short-Term Disability and/or Absence Management claim decisions and appeals. Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents, and renders the claim decision as quickly as possible Documents the claims system accurately and comprehensively; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above-average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customers' needs and takes action as appropriate Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence Performs other related duties as required