Ventrone Ventures

Compensation

Full Description

Job Title: Remote Service Associate Company Overview: Ventrone Ventures has been a leader in the travel industry since 1952, growing into one of the largest and most respected travel companies in the market. With multiple divisions, we are dedicated to providing exceptional value and dependable service to tens of thousands of travelers annually. Role Overview: As a Remote Service Associate, you will play a crucial role in delivering outstanding customer service by managing airline reservations, hotel bookings, and other travel-related inquiries. This position requires a detail-oriented and customer-focused individual who thrives in a fast-paced environment. What You'll Do: - You will handle airline reservations and hotel bookings efficiently and accurately. - You will assist customers with travel inquiries and provide timely solutions. - You will maintain up-to-date knowledge of travel products and services. - You will resolve customer issues with professionalism and empathy. - You will collaborate with team members to ensure seamless service delivery. - You will document customer interactions and transactions thoroughly. - You will contribute to continuous improvement initiatives within the service team. What You Bring: - You bring at least 2 years of experience in customer service or travel-related roles. - You have strong communication skills, both verbal and written. - You possess proficiency with reservation systems and travel booking software. - You demonstrate excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience with GDS (Global Distribution Systems) such as Sabre or Amadeus. - Multilingual abilities to assist a diverse customer base. - Previous experience in a remote customer service role. - Knowledge of travel industry regulations and policies. What We Offer: - We offer a flexible remote work environment to support work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Submit your resume and cover letter through our online application portal at www.ventroneventures.com/careers. We look forward to welcoming you to our team!