Ventrone Ventures

Compensation

Full Description

Job Title: Remote Service Associate Company Overview: Ventrone Ventures has been a leader in the travel industry since 1952, growing into one of the largest and most respected travel companies. With multiple divisions, we are dedicated to providing exceptional value and dependable service to tens of thousands of travelers annually. Role Overview: As a Remote Service Associate, you will play a crucial role in delivering outstanding customer service by managing airline reservations, hotel bookings, and other travel-related inquiries. This position requires excellent communication skills and a passion for helping customers navigate their travel plans efficiently. What You'll Do: - You will handle airline reservations and hotel bookings with accuracy and attention to detail. - You will assist customers with travel inquiries, providing timely and helpful information. - You will resolve customer issues and concerns professionally and empathetically. - You will maintain up-to-date knowledge of travel products, policies, and procedures. - You will collaborate with team members to ensure seamless service delivery. - You will document customer interactions and transactions accurately in the system. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - You bring at least 2 years of experience in customer service, preferably in the travel industry. - You have strong communication skills, both verbal and written. - You are proficient with reservation systems and Microsoft Office applications. - You demonstrate problem-solving abilities and a customer-focused mindset. - You have the ability to work independently in a remote environment. Bonus Points If You Have: - Experience with GDS (Global Distribution Systems) such as Sabre or Amadeus. - Multilingual abilities to assist a diverse customer base. - Previous remote work experience. - Knowledge of travel industry regulations and compliance. What We Offer: - We offer a flexible remote work environment to support work-life balance. - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Submit your resume and a cover letter detailing your relevant experience to our careers page at www.ventroneventures.com/careers. We look forward to welcoming you to our team!