Ventrone Ventures

Compensation

Full Description

Job Title: Remote Service Associate Company Overview: Ventrone Ventures has been a leader in the travel industry since 1952, growing into one of the largest and most respected travel companies. With multiple divisions, we are dedicated to providing exceptional value and dependable service to tens of thousands of travelers annually. Role Overview: As a Remote Service Associate, you will play a crucial role in delivering outstanding customer service by managing airline reservations, hotel bookings, and other travel-related inquiries. This position requires a detail-oriented and customer-focused individual who thrives in a fast-paced environment. What You'll Do: - You will handle airline reservations and hotel bookings efficiently and accurately. - You will assist customers with travel inquiries and provide timely solutions. - You will maintain up-to-date knowledge of travel policies and procedures. - You will collaborate with team members to ensure seamless service delivery. - You will manage customer records and update information as needed. - You will resolve customer issues with professionalism and empathy. - You will contribute to continuous improvement initiatives within the service team. What You Bring: - You bring at least 2 years of experience in customer service or travel-related roles. - You have strong communication skills, both written and verbal. - You are proficient with reservation systems and Microsoft Office Suite. - You demonstrate excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote environment. Bonus Points If You Have: - Experience with GDS (Global Distribution Systems) such as Sabre or Amadeus. - Knowledge of travel industry regulations and compliance. - Multilingual abilities to assist a diverse customer base. - Previous remote work experience. What We Offer: - We offer a flexible remote work schedule to support work-life balance. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive team culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ventroneventures.com. We look forward to welcoming you to our team!