Ventrone Ventures

Compensation

Full Description

Job Title: Remote Service Associate Company Overview: Ventrone Ventures has been a leader in the travel industry since 1952, growing into one of the largest and most respected travel companies in the market. With multiple divisions, we are dedicated to providing exceptional value and dependable service to tens of thousands of travelers annually. Role Overview: As a Remote Service Associate, you will play a crucial role in delivering outstanding customer service by managing airline reservations, hotel bookings, and other travel-related inquiries. This position is designed for individuals who thrive in a fast-paced environment and are passionate about helping customers plan seamless travel experiences. What You'll Do: - You will handle airline reservations and hotel bookings efficiently and accurately. - You will provide timely and professional responses to customer inquiries via phone, email, and chat. - You will assist customers with itinerary changes, cancellations, and special requests. - You will collaborate with internal teams to resolve booking issues and ensure customer satisfaction. - You will maintain up-to-date knowledge of travel policies, promotions, and industry trends. - You will document customer interactions and transactions thoroughly in the system. - You will identify opportunities to upsell travel products and services to enhance customer experience. - You will contribute to continuous improvement initiatives to optimize service delivery. What You Bring: - Minimum of 2 years experience in customer service or travel industry roles. - Strong knowledge of airline reservation systems and hotel booking platforms. - Excellent communication skills, both verbal and written. - Ability to multitask and manage time effectively in a remote work environment. - Proficiency with CRM software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working remotely or in a virtual team setting. - Familiarity with global travel regulations and policies. - Multilingual abilities, especially in Spanish or French. - Previous experience in upselling or sales within the travel sector. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Remote Service Associate role at Ventrone Ventures. We look forward to hearing from you!