Ventrone Ventures

Compensation

Full Description

Job Title: Remote Service Associate Company Overview: Ventrone Ventures has been a leader in the travel industry since 1952, growing into one of the largest and most respected travel companies in the market. With multiple divisions, we are dedicated to providing exceptional value and dependable service to tens of thousands of travelers each year. Role Overview: As a Remote Service Associate, you will play a crucial role in delivering outstanding customer service by managing airline reservations, hotel bookings, and other travel-related inquiries. This position is designed for individuals who thrive in a fast-paced environment and are passionate about helping customers plan seamless travel experiences. What You'll Do: - You will handle airline reservations and hotel bookings efficiently and accurately. - You will provide timely and professional responses to customer inquiries via phone, email, and chat. - You will assist customers with itinerary changes, cancellations, and special requests. - You will collaborate with internal teams to resolve complex travel issues. - You will maintain up-to-date knowledge of travel policies, promotions, and industry trends. - You will document customer interactions and transactions thoroughly in the system. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. What You Bring: - Minimum of 2 years experience in customer service or travel-related roles. - Strong communication skills, both verbal and written. - Proficiency with reservation systems and CRM software. - Ability to multitask and manage time effectively in a remote work environment. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience with airline and hotel reservation platforms such as Sabre or Amadeus. - Knowledge of travel industry regulations and compliance. - Bilingual abilities to support diverse customer base. - Previous remote work experience. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ventroneventures.com. We look forward to welcoming you to our team!