Vensure Employer Solutions

Compensation

Full Description

Position Summary The Virtual Sales Manager is responsible for overseeing our remote sales team and ensuring consistent performance across all outbound sales activities. This role includes building and optimizing sales systems and processes, managing daily and weekly performance, supporting recruitment of new representatives, and ensuring the team follows the company's standards for outreach, tracking, and follow-up. The manager will be instrumental in scaling and maintaining a reliable remote sales operation. Essential Duties and Responsibilities Team Leadership & Management Supervise remote Virtual Sales Representatives and ensure adherence to daily call volume, follow-up standards, and CRM usage. Conduct regular performance reviews, coaching sessions, and pipeline checks. Monitor call activity, conversion rates, communication quality, and follow-up cadence. Address performance issues, provide corrective guidance, and document outcomes. Maintain a positive and accountable remote sales culture. Sales Systems & Process Development Build, refine, and implement sales processes, scripts, workflows, and documentation. Establish clear pipeline stages, follow-up expectations, and communication standards. Ensure consistent CRM usage, data accuracy, and reporting structure. Create dashboards, KPIs, and performance tracking mechanisms. Improve lead distribution, lead flow, and conversion optimization strategies. Recruitment & Onboarding Support recruiting efforts for new sales representatives. Participate in interviews, screening, and evaluations for potential hires. Oversee onboarding, training, and initial performance monitoring for new team members. Ensure each new hire is fully trained on systems, scripts, workflows, and compliance. Operational Oversight Review daily and weekly reports covering call volume, pipeline movement, and closed deals. Troubleshoot issues related to CRM, lead flow, documentation, and communication. Coordinate with leadership on strategy, goals, and improvements. Maintain alignment between sales activities and Spirit Capital's overall business objectives. Performance Expectations Maintain high team performance across call volume, follow-ups, and conversions. Ensure CRM accuracy and pipeline consistency across all sales reps. Improve team efficiency through refined systems, scripts, and training. Keep recruiting aligned with growth needs and fill staffing gaps promptly. Identify performance gaps and implement corrective action swiftly. Deliver consistent reporting to leadership on team performance and outcomes. Knowledge, Skills and Abilities Strong understanding of sales processes, pipeline management, and CRM systems. Ability to create and implement sales scripts, workflows, and standard operating procedures. Exceptional communication, leadership, and coaching ability. Strong organizational and analytical skills with attention to detail. Ability to track metrics, identify trends, and implement improvements. Comfortable working in industries such as crypto, blockchain, or emerging tech (or able to learn quickly). Proactive, reliable, and skilled at managing multiple priorities in a remote environment Education & Experience Proven experience managing remote sales teams or call centers