Venn

Compensation

Full Description

Your Role and Impact As a Senior Customer Success Manager at Venn, you will serve as a strategic partner to our high-value SMB, Mid-Market and Enterprise clients. You will go beyond day-to-day account management by owning executive-level relationships, influencing product adoption at scale, and ensuring measurable business outcomes that drive retention and expansion. You’ll act as the voice of the customer internally, partnering cross-functionally with Product, Sales, and Engineering to advocate for client needs and influence our roadmap. Senior CSMs are entrusted with our most complex, high-profile accounts and play a key role in shaping the future of our Customer Success organization. What You Will Do: Manage a portfolio of enterprise and strategic accounts, ensuring alignment with customer business objectives and Venn’s solutions. Develop success plans that define clear outcomes, ROI metrics, and adoption milestones. Ensure customers achieve measurable value from Venn’s platform. Build and maintain relationships with senior stakeholders, including C-level executives, to secure renewals, expansions, and advocacy. Own renewal cycles and proactively identify upsell/cross-sell opportunities that contribute to revenue growth. Act as the voice of the customer internally, collaborating with Product, Engineering, and Sales to shape features, influence roadmap priorities, and resolve escalations. Identify at-risk accounts early, build mitigation strategies, and lead executive-level intervention to protect revenue. Leverage customer health metrics, usage data, and sentiment tracking to guide engagement strategies and ensure data-backed decision-making. Act as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to our clients. What You Will Bring: 7+ years of experience in Customer Success, Account Management, or Client Services within SaaS, technology or financial services. Demonstrated success managing enterprise level and strategic accounts with multi-million dollar contract value Proven track record of driving customer adoption, retention, and expansion with measurable results Strong executive presences with the ability to influence and trust with C - level leaders. Exceptional communication, presentation, and negotiation skills. Analytical mindset with experience using customer success platforms, CRMs, and BI tools to track and improve account health. Ability to thrive in a fast paced, startup environment where priorities shift and building scalable processes is key.