Velera

Compensation

Full Description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Risk Prevention Analyst is responsible for providing operational risk assessments leveraging fraud mitigation tools, focusing on analysis, design, and artificial intelligence (AI) technology associated with fraud mitigation strategies, call queue creation, monitoring, support, and management using quantitative methods to review data and increase efficiency, productivity, effectiveness and savings. Seeking a skilled Risk Analyst who will provide support for external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Additionally, the role involves writing rules and creating custom solutions for clients, monitoring fraud for their client group, identifying risk exposure based on fraud trends and data, and determining mitigation measures. This role involves direct interaction with senior-level management at the financial institution and within Velera, as well as regular coordination with the Fraud Detection Work Center (FDWC), Velera Service Centers, multiple internal departments, and 3rd party vendor personnel. Day in the Life Develop and implement Fraud strategies leveraging transaction data (credit/debit cards), machine learning models and advanced analytics tools to mitigate fraud losses and maintain superior customer experience. Manage and optimize existing strategies effectively controlling risks due to first party and third-party fraud. Design, tests and understand the risk and customer experience trade-offs. Coordinate the Risk Analytics team's tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; Ensure quality of all team outputs. Maintain awareness of member client fraud trends and suggest internal procedure changes to Risk Analytics Manager to remain efficient. Continually supervise department workflow to ensure time-sensitive functions meet department standards. Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors Advise internal contacts on sensitive issues and recommend client procedures and new product developments. Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors. Create and deliver BI reporting to develop thorough reporting for senior leadership, boards, and examiners. Work closely with a designated client list to ensure efficient and effective fraud mitigation through various communication channels such as calls and emails. Uses advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply. Consults external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes rules, builds custom solutions for clients, and monitors fraud for their client group. Identifies risk exposure associated with fraud trends that have the potential to cause financial losses and poor member experience in client portfolios to determine if mitigation measures are necessary. Monitor and analyze portfolio performance on an ongoing basis. Identify trends and conduct root-cause analysis to isolate key performance drivers and combine the insights with a data-driven approach to develop fraud defenses. Leverages knowledge of fraud prevention tools to consult with clients on their fraud and risk goals, review key fraud performance metrics, consult on available fraud tools, and recommend strategic means to minimize risk exposure and improve member experience. Collaborate with other internal teams to serve as client advocate for fraud and risk items and special projects or mitigations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Responsible for reporting risks identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within your work area's scope, including, but not limited to Information Security risks. Regular and reliable attendance is required. Some on-call work is required. This position may require early/late hours and availability during weekends to ensure client support on fraud monitoring or mitigation. Bring innovative/out of the box thinking to solve problems and make recommendations. Functional knowledge of common fraud patterns with endless curiosity to seek out anomalies and get to the core of a problem. The ability to prioritize and make quick decisions under tight deadlines Remain current with industry and client fraud trends. Perform other duties as assigned. Qualifications Bachelor’s degree in Business, Statistics, Mathematics, Computer Science, Engineering or Economics or related field or combination of education and experience required. Five (5) years within the financial service industry required. Three (3) years professional experience in risk analytics, mitigating risk and/or fraud services required. Payments processing system knowledge preferred. Experience with, , Fraud Detection Work Center and/or FDR system experience required. Strong analytical and problem-solving skills. Deep experience working with fraud detection strategies, rules tuning, and fraud modeling. Strong proficiency with SQL; Ability to analyze large, complex datasets and derive actionable insights. Experience with fraud orchestration and decisioning tools (e.g., DefenseEdge, Falcon, Advance Defense, Fraud Navigator) preferred. Strong understanding of fraud metrics, forecasting methods, and false positive/true fraud tradeoffs. Excellent problem-solving skills with the ability to synthesize complex data into actionable insights. Strong communication skills – ability to communicate technical subject matter clearly and succinctly to other team members and financial institutions. Project management experience preferred. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $60,500.00 to $77,100.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.