Velera

Compensation

Full Description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity We are seeking a talented Manager, Executive Administration who will be responsible for day-to-day management of the Executive Administrators and their functions. This role leads a team of ~20 Executive Administrators that support initiatives and protocols as defined and required by each business unit’s leadership. Additionally, the individual in this role will analyze, redefine and monitor workflows, and capacity and demand needs within the department to ensure maximum effectiveness in support of the Company and its goals. Day in the Life Establishes and monitors goals for the department and team members in collaboration with the teams they support. Provides employee performance planning and evaluations. Sets performance expectations, goals, development objectives and training plans as appropriate; monitors and evaluates employee progress. Evaluates and hires talent aligned to emerging business needs; ensures diverse and effective succession plans for all roles; encourages mobility and helps team members find stretch opportunities to expand their experience and skills. Creates meaningful and timely reporting tools to monitor satisfaction and service levels. Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members. Works with each supported leadership member to understand their administrative needs and provides support accordingly. Implements, and adjusts as needed, the support model commensurate with the organization's needs. Develops and maintains department standard operating procedures. Identifies business risks, implements effective controls, and evaluates controls’ success. Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions. Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders. Identifies and manages mitigation of roadblocks for the department and individual team members. Participates in development of annual departmental budget, monitors budget and identifies budget discrepancies. Responsible for balancing team members’ workload to optimize the effectiveness of the department. Ensures procedures are documented so department staff is able to comply with policies and processes. Provides direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures. Handles interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff. Develops and maintains staff by applying the necessary training and leadership that will allow internal growth and advancement. Develops the support structure of the organization, managing and developing existing staff as well as recruitment to ensure the structure is effective. Qualifications: Bachelor’s degree (Business Administration, Marketing, Communications or similar) required. Seven (7) years of management experience required. Excellent team-oriented interpersonal and communication skills and ability to work effectively in a cross-functional team environment Excellent facilitation skills with the ability to foster a collaborative & continuous improvement-minded environment Minimal travel may be required About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $105,600.00 - $134,600.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.