Vehlo

Compensation

Full Description

About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. Our Text2Drive product is the most powerful and effective texting communication platform in the automotive industry. We are focused on enhancing all communication by utilizing our vast assortment of products. As a Payments Implementation Specialist, you will onboard newly enrolled online bill pay accounts, known as Speed Checkout (SCO) and guide them through the implementation phase. Your role will be critical during the first 90 days to ensure the customer’s SCO account is activated and configured properly. Key responsibilities include initial outreach, proper configuration, and deploying feature in a timely manner. Additional responsibilities include providing payment support and assistance with direct processing installation when needed. Essential Duties & Responsibilities: • Become a subject matter expert and master the configuration on Speed Checkout (SCO) • Serve as the primary point of contact for customers during the payment implementation phase on installation. • Assist the Payments team on direct process and surcharging setups when needed. • Monitor and engage newly enrolled SCO accounts to ensure a timely implementation. • Provide users with troubleshooting, explain functionality and best practices. • Provide timely response to customer inquiries via phone, text and email. • Enhance customer satisfaction by providing a positive interaction. • Utilize SalesForce to manage customer interaction and inquiries. • Serve as a Text2Drive ambassador to create promoters within industry. • Complete assigned tasks in an organized manner to ensure project deadlines. Qualifications Job Requirements: • 0-2 years experience in an implementation role. • Demonstrated knowledge of the Payments Industry. • Ability to flourish in a multi-tasking environment. • Ability to work both independently and in collaborative team settings, taking ownership of assigned training tasks. • Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels. • Ability to learn quickly, work well under pressure, and thrive in an environment that is constantly changing • Technically and computer savvy skilled in Word, Excel, cloud based and online presentation applications. • Very strong written skills and verbal skills. Most of our client interactions are text based and excellent writing skills are critical to the customer experience. • Well-organized, detail-oriented and proactive in following tasks through to completion. • Comfortable in taking on new challenges that arise, and ability to be flexible with shifting duties and responsibilities. Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.