Vehlo

Compensation

Full Description

Customer Success Associate for an Automotive Marketing Company About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role In this role, you will work with Client Success Managers and customers to help shop owners achieve their marketing goals. You'll be vital for getting things done! This is an administrative-heavy role that opens doors for advancement to a Customer Success Manager position in the future! What You’ll Do: • Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone. • Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. • Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. • Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. • Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. • Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. What You’ll Need: • Associates degree preferred or similar work experience required. • 0-2 years of experience in a digital marketing or account management role preferred. • Google certifications in Analytics, Search, Ads and Display are preferred. • Strong organizational and project management skills. • Strong people skills, in-person and over the phone • Passion for being customer service-oriented • Internet savvy with excellent computer literacy and typing skills • Excellent grammar and written skills • Works well in a team environment • Independent thinker and self-starter • Able to meet deadlines and work with a schedule Preferred Qualifications: • Automotive or marketing experience is a plus but not required. Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.