VCU Health

Compensation

Full Description

States approved for Remote Work: AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV The Clinic/Provider Partnerships Analyst leads the gathering and interpretation of contact center performance and quality data; while collaborating with department and clinic leadership to develop proactive action plans for MCV departments and clinics. The analyst will interface directly with department and clinic management to guarantee routine and emergent provider needs are met in a quick and efficient manner. As a member of the Provider Relations Team, the analyst helps to foster a world-class customer service environment while promoting collaboration within and among VCU Health departments and clinic operations. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum 2-3 years of progressively responsible positions in health care administration in a university or hospital setting Advanced proficiency in Microsoft Office Experience PREFERRED: Three (3) years’ experience in progressively responsible positions in health care administration in a university or hospital setting Advanced experience using business intelligence tools, i.e. Cognos, Avaya, Power BI, Tableau. Education/training REQUIRED: Bachelor’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program. A combination of education and experience may be considered in lieu of the degree. Education/training PREFERRED: Master’s Degree in Business, Statistics, Healthcare Management or related field from an accredited program. Independent action(s) required: Must be willing and able to travel (15-20%) as needed. Strong interpersonal skills to assist, support and collaborate with a variety of work teams. Strong analytical and critical thinking skills to assist in the development and execution of new and ongoing engagements. Ability to manage and be responsible for shifting business priorities, demands and timelines. Ability to deliver clear and concise presentations and communicate effectively both verbally and in writing with a variety of key stakeholders Advanced proficiency in Microsoft Office. Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20 lbs Activities: Prolonged sitting, Walking (distance) Mental/Sensory: Strong recall, Reasoning, Problem-solving, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.