Varsity Brands

Compensation

Full Description

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com. WORK TYPE: Full-time Remote LOCATION DETAILS: Remote - United States, excluding Washington state. This position is open to candidates residing in any U.S. state except Washington. This role is not open to candidates residing in Washington State due to budget constraints related to state-specific compensation disclosure requirements. TRAVEL REQUIREMENT: Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events. As part of the event operations team during the event season which runs from October thru May this role is expected to be available to work 2-3 weekends per month. PAY DETAILS: The salary range for this job is $70,000-75,000 annually plus the possibility of additional performance-based incentives. HOW YOU WILL MAKE AN IMPACT The Manager, Scoring Experience reports to the National Scoring Director. Event travel and attendance at staff meetings & trainings is required. The Manager, Scoring Experience is an important member of our Varsity All Star Scoring team, ultimately responsible for ensuring that the Varsity All Star Judges and customers have the training and support needed to perform their job. This will be done through the direct management of our Scoring Experience Specialists. WHAT YOU WILL DO Oversee and manage the Educational Learning Management System for all Judges and internal Varsity employees Coordinate and manage the team responsible for creating judges training material Ensure Scoring Experience Specialists are following the operating procedures pertaining to the number of scoring staff allowed at events In a timely manner, push out appropriate training material needed for our judges, and internal staff Ensure monthly updates are provided throughout the season, to address issues with knowledge, interpretation, or trends by our judges and customers Work with Scoring Experience Specialists for consistent curriculum responses pre, during, and post event Assists the Legacy Scoring Team on their initiatives Work closely with the National Scoring Director to relay any necessary company and or scoring updates to Scoring Experience Specialists and provide National Scoring Director feedback from Scoring Experience Specialists Work directly with the Manager, Staffing - Judges to disperse curriculum and educational content to all affected departments Create and manage additional and continued education for judges that have received a poor evaluation due to their knowledge of the United Scoring System Assist in creating a means of getting additional judges to join Varsity All Star and provide them with the education needed to be successful Perform the necessary position(s) at event to ensure a successful and consistent event Work closely with the National Scoring Director, Directors of Competition Experience, Scoring Experience Specialists and Judge Operations Specialists Assist with Judges Membership, specifically the promotion and workflow Mediating any necessary conversations between the Scoring Experience Specialists and customers when there are direct scoring issues Oversee the design and production of all scoring rubrics, promotional flyers, and supplemental documents for the current and upcoming season Participate on various committees and/or boards, to include but not limited to, the Varsity All Star Scoring Committee Oversee the consistency and success in scoring for all Grand Nationals and Super Nationals Manage Scoring Experience Specialists while providing them resources, guidance and feedback in an effort to support the day to day operation, continued career growth and development. Assist Scoring Experience Specialists to staff key events Assist Scoring Experience Specialists provide End of Season Evaluations for AccuScore Judges Serve in a mid-level management and/or support role at events Provide leadership, and direction to the Scoring Experience team that drives customer experience and operational excellence to exceed division objectives Manage, motivate and retain Scoring Experience team Lead Hiring and Onboarding of Scoring Experience team in accordance with required compliance Management of team’s performance to consistently encourage retention, growth and productivity Collaborate with the National Director of Scoring to evaluate and conduct annual performance evaluations of team members Oversees and trains Scoring Experience team and onsite scoring roles at events MUST be available to work some combination of in-person and/or virtually these MAJOR events, which include but not limited to the following: “Select” World Bid Events (based on event participation), JAMfest Cheer Super Nationals, CHEERSPORT Nationals, NCA ASN, U.S. Finals (based on event participation), Regional Summit, Summit (The Summit, D2 Summit, Rec Summit & Youth Summit) QUALIFICATIONS KNOWLEDGE/SKILLS/ABILITIES Fluent in current and previous scoring systems. Strong familiarity with productivity tools such as Microsoft Office Suites. Strong fluency in Microsoft Excel and Google Forms. High level of customer service acumen. Excellent organizational skills with the ability to handle multiple tasks simultaneously. Exceptional communication and interpersonal abilities to interact with various stakeholders. Ability to work independently and collaboratively as part of a team. Strong problem-solving skills to handle unexpected customer issues effectively. EDUCATION/EXPERIENCE Bachelor’s Degree or equivalent work experience Experience in All-Star as a judge/official, gym owner, coach or similar for at least 5 years. Experience in direct management of individuals PHYSICAL REQUIREMENTS The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required. During events the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required. #LI-PC1 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT. OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise. We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better. For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits HSA Employer Contribution/ FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment! Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.