Vantage Point Consulting Inc.

Compensation

Full Description

Job Description: • End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution • Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents • Maintain control, ownership, and operational authority of an outage triage during high pressure situations • Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration • Provide timely and concise updates to incident records and incident • Ensure timely engagement of essential technical support teams/personnel • Provide updates and escalate to various levels of management according to process • Compose outage notifications and ensure content is complete, clear, concise, and relevant to the audience • Maintain operational process consistency across IT technologies • Perform ITIL analysis and apply ITIL best practices