Vanguard

Compensation

Full Description

The Client Strategy Program Manager will play a critical role in launching and scaling a multi‑year client retention strategy designed to strengthen loyalty and long‑term relationships. This role will lead cross‑functional efforts that bring together human, digital, and marketing channels to address key client needs—protecting at‑risk relationships, deepening engagement with high‑value clients, and reinforcing Vanguard’s competitive position. The ideal candidate brings strong program leadership, strategic thinking, and the ability to translate vision into coordinated execution that supports Vanguard’s mission as a provider for life. Responsibilities: 1. Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks. 2. Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions. 3. Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers. 4. Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups. 5. Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate. 6. Participates in special projects and performs other duties as assigned. Qualifications: Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred. Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Expertise in project management methodologies. Strong stakeholder management and negotiation skills, with the ability to influence leadership and cross-functional teams. Proven ability to analyze business challenges, develop strategic roadmaps and implement process improvements. High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project reporting tools for data-driven decision-making. Ability to manage multiple projects simultaneously, ensuring seamless execution and timely completion. Financial Sales acumen a plus. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.