VALENCIA GROUP

Compensation

Full Description

JOB SUMMARY: Deliver beverages and food (may prepare some drinks) for Hotel Valencia pool guests while providing them with professional and efficient service. PRIMARY REQUIREMENTS: Opening Duties: • Sign out master card key from front desk to access pool • Report to manager for any event updates, special promotions, wine of the day • Check in with the kitchen for any changes/specials/86 items • Make sure Micros Handheld and wireless printer are connected and had signal • Set up your bus and tubs and service station (fruit, napkins...) • Make sure that the pool phone is working properly • Place pool side menus on all tables and bar (for food orders, call PBX and place order) • Prior to picking up order, call room service to check order • If all cushions are not in place, contact housekeeping ASAP • Wipe all tables • Stock 20 sets of silverware each day (dinner cloth napkins and B&B plates arrange all furniture accordingly • Make sure pool deck is clean and presentable, lounge backs are uniform, and the umbrella is in place During the shift: • Prepare drink orders for guests according to specified recipes using measuring systems. • Issue, open, and serve wine/champagne bottles. • Maintain cleanliness and condition of bar, bar unit, tables, and other tools. • Remove soiled wares from pool deck, bar top and tables and place in designated area. • Anticipate and communicate replenishment needs. • Make sure that all lounge chairs remain organized • Pick up towels and wipe down lounge chairs • Communicate with housekeeping if guest requests more towels or if more towels need to be made available • Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. • Speak with others using clear and professional language. • Monitor hotel guests trying to bring in outside alcohol (no outside beverages are allowed) Closing Duties: • 30 minutes before closing, inform guests of last call • Wipe down all tables and bar • Clean bar station and wipe with a dry rag • Clean up any debris from service station • Bring all beverages down and manager will read bar • Put all liquor back in 3rd floor liquor room & make sure to re-cork all wine bottles • Do all paperwork closing duties • Return $100.00 bank to manager • Return Micros machine to manager • Return keys to front desk and have them sign • Check with your manager prior to leaving And any other tasks assigned by the manager. JOB REQUIREMENTS: • Attend required meetings • Be extremely courteous to all customers and fellow employees • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. • Any other duties assigned by your immediate supervisor