V & E Restaurant Group

Compensation

Full Description

Description Job Title: Hotel Operations Supervisor Job Summary: The Hotel Operations Supervisor is responsible for overseeing hotel operations, providing exceptional guest service. This role combines front desk responsibilities with accounting duties, making it essential to be detail-oriented, organized, and customer-focused. Key Responsibilities: • Process guest check-ins and check-outs efficiently and professionally. • Handle guest inquiries, complaints, and requests in a courteous manner. • Perform audits of hotel financial transactions, ensuring accuracy in revenue reports, room charges, and payments. • Balance and reconcile all accounts, including credit card transactions and cash drawers. • Prepare and distribute daily reports for management. • Monitor hotel security, ensuring guest safety and reporting any suspicious activity. • Assist with reservations and modifications. • Handle emergency situations, such as fire alarms or guest medical incidents, following hotel protocols. • Perform light housekeeping duties in the lobby or front desk area as needed. Requirements: • Previous experience in hotel front desk or accounting roles preferred. • Strong attention to detail and problem-solving skills. • Excellent customer service and communication abilities. • Proficiency in hotel management software (e.g., Opera, OnQ, or similar systems). • Ability to work independently and handle shift responsibilities. • Basic knowledge of accounting principles and financial reconciliation. Physical Requirements: • Standing for extended periods. • Occasional lifting of up to 25 lbs. Work Environment: • Hotel front desk and office areas. • Quiet, overnight setting with minimal supervision.