UserTesting

Compensation

Full Description

Job Description: • Support deployment and lifecycle management of AI solutions • Set up, configure, and maintain MCP servers connecting AI systems to internal tools and data sources • Enable and manage AI features in SaaS platforms including Atlassian Rovo, Slack AI, Okta AI, ChatGPT, and Google Gemini • Provision and support AI agent infrastructure, including service accounts, API keys, permissions, rate-limit monitoring, and access auditing • Maintain documentation for AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides • Identify useful AI tools and integrations for IT and the broader organization • Administer UserTesting’s IT systems and SaaS toolset • Maintain platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews • Identify, prioritize, and address technical debt across IT systems, workflows, and integrations • Partner with IT System Administrators to improve reliability, automation, documentation, and supportability • Act as an escalation point for complex ITSM issues • Collaborate with Security, People Ops, Engineering, and other cross-functional teams • Document procedures, system changes, and troubleshooting workflows • Train and mentor IT Support staff on ITSM practices Requirements: • Able to work Monday through Friday in the US Eastern or Central time zones • 5+ years of experience with enterprise IT systems in a system administrator capacity • 5+ years of experience with Okta Workflows, Google Workspace Administration, and MDM platforms (Jamf / Intune) • Hands-on experience with MCP server setup and management, AI agent deployment, and AI feature configuration within enterprise SaaS tools • Familiarity with scripting and automation technologies in Python and/or Bash • Working knowledge of Git for version control and JSON/YAML for configuration and API work • Familiarity with API-based integrations, including managing keys, scoping permissions, reading documentation, and troubleshooting connectivity issues • Ability to work in a Kanban-style environment, managing due dates, new tasks, and technical debt • Ability to train and mentor IT Support staff on ITSM practices • Certifications in AI platforms are a plus, not required • Ability to learn in a constantly shifting environment Benefits: • Remote work • Full-time employment • Equal Opportunity Employer • Inclusive and accessible interview accommodations • Participation in the U.S. Federal E-Verify program