Offshore Contact Center Quality Audit Consultant
Compensation
$70K-90K a year
Responsibilities
Evaluate and monitor offshore contact center interactions to ensure compliance with quality standards and drive continuous improvement.
Requirements
Minimum 5 years experience in contact center quality auditing, strong analytical and communication skills, and proficiency in performance monitoring tools.
Full Description
We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. You will work closely with cross-functional teams to identify gaps, recommend solutions, and implement best practices to elevate service quality and customer satisfaction.
This job posting was last updated on 9/15/2025
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