U.S. Legal Support

Compensation

Full Description

Premium Support Manager Are you organized, detail-oriented, and customer service-driven? Do you thrive in a fast-paced environment, enjoy problem-solving, and excel at multitasking? If so, U.S. Legal Support is looking for a Premium Support Manager to join our team! Location: Remote - California Schedule: (Must work Pacific time zone) Monday – Friday, 8:30 AM – 5:30 PM PST What You’ll Do: Client & Case Management • Manage resources to specific performance expectations, ensuring an engaged and accountable workforce that delivers a superior client experience. • Collaborate with supervisors to maintain regular and ongoing communication. • Respond to urgent client and resource requests outside normal business hours as needed. • Build and nurture relationships with key service providers. • Proactively manage jobs in progress, ensuring timely completion and best practices are applied. • Partner with Sales to ensure client satisfaction. • Actively demonstrate company values and commitment to service excellence. • Work closely with Production to manage deliverables such as rough drafts, exhibits, transcripts, and video content. Case Preparation & Organization • Gather and review case materials, including notices of deposition, complaints, and captions, to initiate research. • Develop case-specific “standing orders” for deliverables, including real-time transcripts, rough drafts, exhibits, and video. • Identify all participating parties in a case and establish communication regarding standing orders. • Create detailed case memos and enter relevant notes into internal systems. • Communicate standing orders with all appropriate internal departments. What You Bring to the Table: • High school diploma or equivalent required. • 3-5 years of experience in litigation support or a relevant field. • Strong problem-solving skills with the ability to work under pressure. • Excellent written and verbal communication skills. • Ability to manage multiple tasks and prioritize effectively. • Proficiency in office technology and case management systems. Perks & Benefits: • Remote work with company-provided training and equipment. • Phone allowance. • Comprehensive health benefits, including Medical, Dental, and Vision. • Paid Parental Leave. • Employee Assistance Program. • Pet-friendly benefits. • Fun company activities and a positive team culture. At U.S. Legal Support, we’re proud to have been recognized with the Happiest Employee Award two years in a row! Find out why at Comparably. Please note: This position requires a comprehensive background check, including ten years of verifiable work/education history. All information on your resume must be accurate and verifiable. Apply today and take the next step in your career with U.S. Legal Support!