$80K - 110K a year
Drive operational excellence through process improvement, risk mitigation, workflow analysis, project support, and communication to enhance team and product performance.
Bachelor's degree or equivalent, 6-8 years experience, strong project management and testing knowledge, expertise in policy and regulatory frameworks, and ability to collaborate across stakeholders.
Description: • Serve as a strategic partner to the product team, driving operational excellence through process improvement, risk mitigation, and gap identification • Help streamline workflows, procedures, uncover inefficiencies, and proactively surface risks that could impact delivery or stakeholder outcomes • Ensure that our strategies are not only innovative but also executable and resilient • Support the identification of capability gaps across the product lifecycle, enabling targeted interventions that improve team performance and client impact • Serve as critical support for Project Managers, Access Business and Community Initiatives • Provide project and analytical support to assigned business lines or functional areas • Conduct systems analysis and formulate proposals for workflow enhancements • Analyze costs and estimate savings from proposed changes • Support development and testing of new applications or modifications to existing systems • Draft procedures and maintain systems to monitor and track projects, plans, and data; generate reports for leadership • Develop communication tools to ensure awareness of policies, plans, and project outcomes Requirements: • Bachelor's degree, or equivalent work experience • Six to eight years of related experience • Deep understanding of policies, procedures, products, and regulatory requirements relevant to the business unit • Proven ability to analyze business needs, schedule meetings, plan agendas, and collaborate with cross-functional leaders • Strong project management and testing methodology knowledge • Experience developing test schedules, reviewing testing plans, tracking issues, and reporting results • Expertise in data furnishing, including alignment with industry best practices • Ability to collaborate with industry peers and internal stakeholders to drive innovation and compliance • Must have demonstrated experience working with external policy, emerging regulatory frameworks, and civic or government initiatives, with a proven ability to translate public sector trends into actionable business strategies and product enhancements • Experience in stakeholder reporting and financial health initiatives is highly desirable. Benefits: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
This job posting was last updated on 10/10/2025