*US AMR-Jones Lang LaSalle Americas, Inc.

Compensation

Full Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role The Junior Account Manager supports JLL Technologies’ Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0–2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment. Key Responsibilities Client Engagement & Relationship Management Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly. Build strong, professional relationships with client contacts to foster trust and ensure satisfaction. Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs). Service Delivery & Reporting Help monitor account performance against Service Level Agreements (SLAs). Prepare and update reports on client metrics, usage trends, and satisfaction levels. Escalate delivery issues and risks to senior team members for resolution. Data & Insights Management Use CRM tools and analytics to track account health, engagement patterns, and user adoption. Support efforts to identify potential improvements, upsell, or cross-sell opportunities. Provide actionable insights to internal teams based on client feedback and data analysis. Cross-Functional Collaboration Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests. Participate in internal meetings to stay informed on product updates and share customer insights. Continuous Learning & Professional Development Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients. Stay informed about industry trends and customer success practices. Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices. Skills & Qualifications Required: 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable). Strong verbal and written communication skills. Excellent organization and time-management abilities to manage multiple tasks across accounts. Collaborative mindset with an eagerness to learn and contribute in a team environment. Proficient with MS Office (Excel, PowerPoint, Word). Analytical thinker comfortable working with metrics and reports. Bachelor’s degree preferred in business, marketing, communications, or a related field. Preferred: Familiarity with CRM systems or SaaS platforms. Basic understanding of customer success principles, client engagement, and service delivery metrics. Interest in technology solutions related to real estate and facilities management. Key Competencies Customer Focus: Demonstrates empathy and attention to client needs. Communication: Communicates clearly and professionally with internal and external stakeholders. Collaboration: Works effectively with cross-functional teams. Analytical Thinking: Uses data to track and interpret customer success drivers. Adaptability: Responds well to feedback and adjusts to a dynamic environment. Initiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned duties. Join JLL Technologies and build your expertise in customer success by helping clients realize the full value of innovative real estate technology solutions. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.