URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
via Remote Rocketship
Customer Success Associate, Part-Time
Compensation
$Not specified
Responsibilities
Responding to customer interactions, providing empathetic support, and sharing feedback to improve customer experience.
Requirements
Minimum 2 years of customer service experience and passion for the brand and products.
Full Description
Job Description: • Answer any and all interactions during your scheduled shift in a friendly and relatable manner • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met • Associate must perform a minimum of 70 interactions per shift Requirements: • Minimum 2 years of experience in customer service or related role • Demonstrate a passion for and understanding of the URBN brands, customers and product. Benefits: • medical • dental • vision • PTO • generous employee discounts • retirement savings
This job posting was last updated on 2/5/2026
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