Ōura

Compensation

Full Description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As an Operations Support Lead, you’ll act as an expert for Operations Support, defining and evolving best‑practice approaches to diagnose, mitigate, and resolve operational issues across teams and partners. You’ll partner with management to shape the near‑ to mid‑term goals for the Operations Support vertical, serve as a point of contact for senior leadership and key external partners, and lead complex, cross‑functional initiatives with clear work plans, risk management, and measurable outcomes that enhance the member experience. You’ll be based remotely within the U.S. What You Will Do: Establish, socialize, and continuously improve best‑practice methods and procedures for Operations Support; determine approaches on new assignments and coordinate activities of other personnel as needed. Own formal project work plans (milestones, dependencies, owners), implement progress/risk tracking (e.g., RAID), and publish status with clear decision/escalation paths for one or more concurrent initiatives. Create compelling, executive‑ready narratives, decision briefs, and recommendations that inspire action and drive alignment across senior stakeholders. Use self‑serve dashboards to produce advanced analytics deliverables by performing complex data aggregation, manipulation, and visualization that enable others to draw conclusions and make informed decisions. Analyze operational changes for downstream workflow implications and propose pragmatic solutions that balance member experience, efficiency, and risk. Serve as a specific operations domain expert for senior leadership, key external partners, and—when appropriate—member escalations; represent the Operations Support vertical in cross‑functional and leadership forums to align on priorities and trade‑offs. Proactively network with senior internal and external partners in your area of expertise to remove blockers, influence outcomes, and accelerate adoption of improvements. We would love to have you on our team if you have: 5+ years of experience in a fast-growing customer service or operations environment, ideally working with stakeholders across multiple countries Demonstrated experience leading complex, cross‑functional initiatives using formal work plans, dependency management, and risk/issue controls, with clear outcome measurement. Proven ability to craft executive‑ready narratives and decision materials that influence cross‑functional stakeholders, including senior leadership. Advanced data skills and tools proficiency to perform complex data aggregation/manipulation/visualization (e.g., SQL/Looker/Tableau/Unwrapped or equivalent). Experience representing a vertical/domain in cross‑functional and leadership forums to achieve alignment on priorities, decisions, and trade‑offs. Experience defining methods and procedures on new initiatives and coordinating activities of others to deliver outcomes. Benefits At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $100,300 - $118,000 Region 2 $89,250 - $105,000 Region 3 $81,600 - $96,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI) As the holiday season approaches, we want to inform you that response times and the holiday process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed on keeping you informed as we review applications. Thank you for considering a role at OURA - we look forward to learning more about you! Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.