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About Us The Tapping Solution is a leading emotional wellness company helping millions reduce stress and regulate their nervous systems through EFT Tapping. Our offerings span mobile apps, kids programs, books, courses, teacher tools, and emotional regulation products. We are now entering a crucial stage: 👉 We want to see how real humans — adults, kids, parents, teachers — actually use our content in their real lives. We need someone to run user research at scale: One-on-one observation Group feedback Classroom pilots Parent testing AND online testing platforms (UserTesting.com, Trymata, SurveyMonkey, Typeform, etc.) If you’re equal parts people-person, researcher, and insights machine, you’ll thrive here. 🎯 Role Overview We’re hiring a User Experience Research Partner who blends warm, human-centered observation with digital, scalable research execution. You will: Observe real users (adults, parents, kids, teachers) interacting with our tools. Manage testing platforms like UserTesting.com to run larger, unmoderated studies. Build surveys, set up tasks, create screener questions, and analyze results. Synthesize all feedback into clear weekly insights for the CEO and product team. Help us refine scripts, flows, sequences, cards, animations, and user journeys. This is the insight engine that will shape the future of the entire Tapping ecosystem. 🧠 Responsibilities 1. Run Moderated User Research (Human-Centered) 1:1 Zoom observation Parent/child tapping tests Teacher classroom pilots Adult first-time app-use tests Capture emotional reactions, confusion, breakthroughs Record and clip key moments Follow up for stress ratings and qualitative notes 2. Manage Unmoderated Research Platforms You’ll manage platforms such as: UserTesting.com / Userlytics / PlaybookUX TryMata SurveyMonkey / Typeform Maze or similar task-based tools App in-product surveys (via Amplitude/Braze if needed) Responsibilities include: Creating tasks and scripts Setting up demographic screeners Launching asynchronous tests Moderating feedback quality Pulling highlight reels Tagging insights Summarizing results in weekly memos 3. Recruit & Manage Real-World Pilots Parents using the Kids Confidence Card Deck at home Teachers integrating tapping rituals into classrooms Adults testing tapping sessions of various lengths Sleep program early testers Menopause or anxiety series testers Financial tapping program testers You handle: Finding participants Scheduling Consent Instructions Follow-up feedback 4. Synthesize Insights Into Clear, Actionable Deliverables Every week: Insight reports 3–5 minute video highlight reels “Top 5 opportunities this week” Summary of friction points Emotional moments observed Quick wins + deeper issues 5. Support Creative & Script Refinement (Light Touch) You won’t write scripts — but you’ll guide clarity by: Noting confusing instructions Identifying pacing issues Calling out where parents or teachers struggled Highlighting which lines landed emotionally 6. Build & Maintain an Insight System Notion or Airtable dashboards Clip libraries Insight tagging Tracking themes across sessions Keeping a searchable archive of: Teacher moments Parent moments Kids reactions Adult use patterns 7. Align Research With The Tapping Solution Mission Huge plus if you: Understand EFT Have used The Tapping Solution app Are passionate about emotional regulation content Care deeply about people’s emotional experience 🧬 Who You Are This role is perfect if you are: A UX researcher with qualitative & unmoderated testing experience OR a teacher/counselor/SEL professional who loves behavior + systems OR a human-centered researcher with psychology experience OR someone who blends empathy + analysis effortlessly Bonus: You have experience organizing, tagging, and synthesizing qualitative data You understand tapping or at least mind-body practices You enjoy translating human nuance into clear, actionable insights