Upwork

Compensation

Full Description

Roofstock is a modern property management company focused on simplifying rental property ownership through technology, operational excellence, and people-first practices. We’re seeking a detail-oriented HR Generalist to support our People Operations team with compliance, data accuracy, and service desk operations. Focus Areas Compliance, HR data, and systems management PeopleOps service desk operations and escalation management Key Responsibilities Support Roofstock's People Operations team by managing the HR service desk, including ticket intake, triage, resolution, and escalation Assist with PeopleOps strategic initiatives through reporting, data cleanup, and execution of routine operational tasks Maintain data accuracy and integrity in BambooHR through regular quality checks, audits, and data validation Manage compliance training processes, including assignment, tracking, follow-ups, and reporting Ensure consistent adherence to Roofstock's HR protocols, documentation standards, and service-level expectations Partner cross-functionally as needed to support employee-facing PeopleOps requests Estimated Workload Approximately 20 hours per week Critical Skills & Qualifications Technical Competencies Intermediate Excel proficiency required (sorting, filtering, basic formulas, pivot tables); advanced skills strongly preferred Proficiency with MS Office and/or Google Workspace Strong data entry, data validation, and quality control skills Experience generating, formatting, and maintaining operational reports Professional Competencies Meticulous attention to detail and a high standard for accuracy Strong follow-through and ability to manage tasks independently Comfort working within defined processes and protocols Excellent documentation discipline Clear, concise written communication skills with a professional and employee-friendly tone Experience handling internal business or employee-facing communications Required Experience Experience working with HR service desks or ticketing systems Hands-on experience with compliance tracking and reporting Strong data analysis and data hygiene background Experience documenting HR or operational processes Customer service or employee-facing support experience Documentation, filing, and records management experience Work Parameters Responsiveness: Same-day response to requests during standard business hours Meetings: Weekly check-in with manager and periodic stakeholder meetings Reporting: Weekly activity summaries and operational metrics reporting